FAQ's
Frequently Asked Questions (FAQ) - Eleven78 Clothing
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How do I place an order? You can easily place your orders online anytime, 24/7, on our website www.shopeleven78clothing.com.
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Do you offer international shipping? Yes, we provide worldwide shipping!
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What payment methods do you accept? We accept all major credit cards through express PayPal checkout, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Facebook Pay. Please ensure to enter the correct billing address during checkout, matching the address registered on your account, for smooth order processing.
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Has my order been shipped? Once your order is received, you'll get an email confirmation. Additionally, a shipping confirmation email with the tracking number will be sent once your order is dispatched.
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Can I modify or cancel my order? Unfortunately, once your order has been processed, modifications or cancellations are not possible. However, upon receiving your order, you can follow our exchange instructions for a store credit.
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What size does the model wear? Our model Denise typically wears a size Large in most items unless stated otherwise. Measurements: 35 1/2-34-45 and stands at approximately 5’6”. Please refer to the description of each item for size guidance before making a purchase.
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Do you restock products? While we typically do not restock items, occasionally, some products might be restocked. Stay updated by signing up for our email list to receive restock notifications.
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Why is my product out of stock? Due to our commitment to offering the latest in fashion, we do not maintain large quantities of any item. Consequently, your desired merchandise may be temporarily out of stock. Don’t worry, though! We frequently update our site with new arrivals that we're sure you'll absolutely adore.